FREQUENTLY ASKED QUESTIONS

What area do you service?


We currently deliver, setup and pick up within the city of Chicago and surrounding Illinois suburbs. Rustic Buds will be expanding to New york city by Spring 2021.




How does your rental process work?


Step 1. Browse our floral collections and pick your favorite buds. Step 2. Call us to check for availabiltiy for your service date. Step 3. Book your rentals date and time for delivery, setup and pickup. Note: All booking payments are processed online or in person at our Chicago River North floral design studio. For phone booking support call us Mon - Sat 9AM - 4PM 312-866-2200




Can I change my event date after booking?


Please call us soon as possible at 1-312-866-2200 for support with your new event date. We will do our best to accommodate you.




Where is Rustic Buds located?


Location: Rustic Buds 20 W Kinzie St. 17th Floor Chicago IL, 60654 Support: 1-312-866-2200




Can I visit your location?


Yes. We offer free client consultations Mon - Sat 9am - 4pm by appointment at our floral design studio. To schedule your free consultation, Click on the get started button and fill out the event information form. One of our event coordinator's will contact you shortly.




Where are your flowers made?


All our floral decor is designed and stored in the USA at our Chicago River North floral design studio.




When do I have to return my rentals?


Generally, buds are returned the same or next business day after the event. To avoid any late or additional service fees, your event coordinator will go over your expected return date with you. All terms for pick-up and delivery will be outlined in your service agreement before booking.




Can I mix my flower colors?


Yes, you can.




What form of payments do you accept?


All major credit cards, debit cards and cashier checks.




How far in advance should I book my rentals?


Normally clients book their wedding or event floral 4 - 6 months in advance to secure their service date. If you need to book sooner than 4 months prior, we will check our current booking availabilty and do our best to work with you.




What all can I rent from Rustic Buds?


Wedding and event table floral centerpieces, wedding arches, charger plates, chair bows, chair covers and tabletop decor. Note: Clients keep all wedding bouquets and boutonnieres.




What happens if I don't return my floral and decor rentals?


Please Note: Our floral table centerpieces, wedding arches and table top decor market rates range between $100 - $850 per item. To prevent any additional charges and late fees, clients should return all Rustic Buds property after the event at their scheduled day and pick up time. Your event coordinator will go over your delivery date and pick up time to help avoid any extra charges. To review our full Terms and Conditions policy Click here.




Do I have to return my wedding bouquets?


No, we think wedding bouquets are something special to be treasured. All bouquets are yours to keep. Clients only return at pick up our floral centerpieces, wedding arches, table top and chair decor.




Do your flowers look real?


Yes. We use only real touch roses and high quality silk materials to create our one-of-a-kind 29" tall flower ball table centerpieces, wedding bouquets and wedding arches.




How much does your flower rentals cost?


No matter how big or small your floral budget is Rustic Buds can help. We save our clients up to 50% or more on their wedding and event florals. For example: A professional florist will charge between $350 - $500 for a similar 29" Tall floral centerpiece per each table in addition to their bouquets and wedding arch floral decor prices. To download our rate sheet Click here




Why should I use Rustic Buds flowers?


Rustic Buds flowers are not just only beautiful. We help save trees and plants from being cut and damaged, while still making our clients life celebrations one of the most beautiful designed events to be rememberd for a lifetime. 1. Budget friendly 2. Convenience 3. Go Green & Save Trees





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