PRIVACY policy

Last updated January 21, 2020

Rustic Buds Flower Rentals, recognizes and respects the importance of maintaining the privacy of our customers, and users, and has established this Privacy Notice (“Privacy Notice”) as a result. The purpose of this Privacy Notice is to inform you of:

  • the information, including personal information, we may collect from you when you visit our Website, respond to our emails, place orders via mail or fax, use our mobile applications, place orders through social media applications (such as our Facebook App), use our e-Gifting Service or otherwise contact us via telephone, text (SMS, MMS), email, fax or mail (collectively, our "Service"),

  • why we gather information from you,

  • how we collect it,

  • how we use it (including with whom we may share it),

  • how we secure your personal information, and

  • the choices you have regarding our use of, and your access to and correction and deletion of, personal information you have provided.

WHAT INFORMATION DO WE GATHER?

The Company and the Service gathers information, including personal information, mainly to communicate with you and to process your orders, but also to help improve our products and customer service, to provide an enhanced and more personalized client experience and to inform you, and your recipients, of updates to your order. 

  • The processing is necessary to perform a contract with you or take steps to enter into a contract at your request;

  • the processing is necessary for us to comply with a relevant legal obligation;

  • the processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or

  • you have consented to the processing.

HOW WE COLLECT INFORMATION FROM YOU?

We collect information when you:

  • visit our Website and use our Service,

  • place an order or for bloom rentals or catering

  • participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, requests for suggestions, and membership registrations

  • engage in other activities, services, products and resources we make accessible to our customers, members or users.

payment methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

HOW WE USE/SHARE THE INFORMATION WE COLLECT

We use information we collect to communicate with you, to process your orders, to improve our products and services (such as by responding to your feedback), to conduct research (such as statistics on favorite -- i.e., most ordered -- products), to provide an enhanced and more personalized shopping experience (for instance, to provide event reminders, such as your selected date of service), to inform you and your recipients of offers and discounts from the Rustic Buds catering & Blooms® family of brands and Company Affiliates.

 

We may also use your information, as necessary or appropriate in our view, to operate the Service, respond to your inquiries, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in.

 

We may combine information we receive from you via our Service with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us (for example, by keeping your profile up-to-date) and to communicate with you in accordance with this Privacy Notice.We may also use your personal information as indicated at the time of collection or with your consent (where required by applicable law).

In addition, as provided below, the Company may use or share your data with both affiliated and unrelated third parties, for the purposes so identified. 

Your Privacy Rights

Rustic Buds Flower Rentals ® respects your control over your information and, upon request, we will confirm whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information (including the right to obtain a copy of the corrected information), request deletion of your personal information, or request that we no longer use it. If you would like to update or correct information previously provided to us, please contact us as indicated below in the “How to Contact Us” section. Upon your written request, we will provide you with information about whether we hold any of your personal information and will confirmation that the data has been corrected or deleted. We will respond to your request within the allotted time frame and will notify you if an extension is needed.

How we use "Cookies" and "Action Tags

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or registered member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly. If you are accessing our Websites from outside the United States, you might manage your cookie preferences directly through the provided tool. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

We have relationships with third parties who may collect or receive information directly from the cookies placed by our Service on your computer to assist in analyzing our business and customers. 

Our Service may also use a web technology called "action tags" (also called single pixel gifs, web beacons, local storage objects, and local shared objects) to track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. In addition, third parties may set their own cookies and tags through our Service (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you can modify your browser settings to limit such access.

HOW TO CONTACT US

Rustic Buds Flower Rentals® welcomes feedback concerning this Privacy Notice. Please send your comments and questions to: support@rusticbuds.org

  • Email us at: support@rusticbuds.org from the email address that you wish to have removed (i.e., not shared with third parties), and include your postal mailing address in the message;

  • Write to us at:

 

Corporate Headquarters
Rustic Buds Flower Rentals
20 W Kinzie ST.
12TH FLOOR
Chicago, IL 60654  

Customer support: 1-312-866-2200

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